Return & Refund Policy

Return Eligibility

At SHOEZIC, customer satisfaction is our priority. If you are not completely satisfied with your purchase, you may request a return or exchange within 7 days of receiving your order.

To be eligible for a return or exchange, the product must:

• Be unused and unworn.
• Be in its original condition.
• Include all original packaging, tags, and accessories.
• Be free from any damage, stains, or signs of use.

Exchange Policy

If you wish to exchange a product due to a size issue or have received an incorrect item, please contact our customer support team within 7 days of delivery. Once your request is reviewed and approved, we will guide you through the exchange process.

Refund Policy

Refunds are only issued for approved returns that meet our return eligibility requirements. Once the returned item is received and inspected, we will notify you regarding the status of your refund.

Approved refunds will be processed within 5–10 business days through the original payment method used during purchase.

Non-Returnable Items

The following items may not be eligible for return or refund:

• Products showing signs of wear or use.
• Items damaged due to misuse or improper handling.
• Products purchased during clearance sales or special promotional events, unless received defective or incorrect.
• Customized or personalized products.

Damaged or Incorrect Products

If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery and provide clear photos of the issue. We will review the claim and arrange a replacement, exchange, or refund where applicable.

Return Shipping

Customers may be responsible for return shipping costs unless the return is due to a damaged, defective, or incorrect item received from SHOEZIC.

Contact Us

For return, exchange, or refund requests, please contact our customer support team with your order details. We are committed to resolving every concern promptly and professionally.